Wednesday, September 26, 2012

Pain-Gain Map - One Goal Console

Elevator Pitch:   For the active hospital staff, who has too many separate systems, monitors and wires, The One Goal Console, is a medical console that will allows for secure wireless integration from several different medical equipment types into one system that can also securely transfer information into patient’s electronic medical records.  Unlike other systems which either have their own separate monitors, or centralized monitors that only display vital signs, The One Goal Console, can accept wireless information from other systems (in addition to just vitals) over an encrypted channel with compatible software and store/display in a safe place that can be accessed across the hospital by authorized users as it is recorded.

Persona Pain-Gain Map for a Nurse at a busy hospital

·         What does a bad day look like for her?  Some examples of bad day would be when they are understaffed and overloaded or patients with poor outcomes.  This could be because of poor scheduling, someone calling in sick, patients that require a lot of attention.   Poor outcomes could be very many reasons many of which are out of the nurses’ hands, but would easily lead to a bad day.
·         What is he afraid of?  He is afraid of making a mistake, forgetting to do something, or neglecting their patients in some way.
·         What keeps her awake at night?  Making a mistake that would result in a poor outcome for her patient’s.
·         What is he responsible for?  He is responsible for all nursing activities for their patients,  some examples include but are not limited to:  administering medication, changing dressings, monitoring vitals, maintaining IVs, respirators, feeding pumps, etc (as appropriate), and updating patient medical records.
·         What obstacles stand in her way?  Too much to do, not enough time!  Complicated and ever changing equipment and supplies, changing hospital policy, inadequate recording keeping
·         What does this person want and aspire to?  I hope it’s to be the best nurse they can be!  In general, technically competent, compassionate, and reliable.
·         How does this person measure success?   Success is measured through positive patient outcomes, feedback from superiors and peers, completion of daily tasks, patient feedback, and the ability to manage several patients at the same time.
·         What can we offer this person?  We can offer nurses an easier and less complicated way to track, control, and record patient information quickly with less room for error by creating a single interface that allows equipment and software integration.

Toyota's A3 Report

Toyota's A3 report process is an excellent example of how standardization can help expand your thought process.   Maybe people think that free thinking, brainstorming and innovation are stifled by standardizing but this example proves that this is not always the case.

The A3 report does provide a standard template and process - but what it really does is it provides a framework to work through a problem.  It triggers the user to ask themselves certain questions and document assumptions as you move through the steps of the process.  Because it is an iterative process it allows for the user and others (maybe a mentor) to also circle back and question those conclusions and assumptions as more information becomes available.  Having a structured process to work through a problem can help to make sure that you are not missing anything.  Another example of a similar type of idea is the DMAIC process.  In this process you Define - Measure - Analyze - Implement - Control.  DMAIC is most commonly used for manufacturing processes but can often be adapted to tackle other problem types.  A structured approach will allow you to organize your thoughts in a more concise manner for investigation and analysis.

Another reason why I like the A3 report template it is allows for a snapshot.  This template is an easy way to walk through the situation with someone who is not involved in the details in a one page document.  Management teams for every company are always looking for metrics and scorecards that enable them to understand the situations quickly and make decisions.

Thursday, September 6, 2012

7 Sources of Innovation

Below you will find the 7 Sources of Innovation (Peter Drucker) and some examples of each.  Of course each of these have an infinite number of examples but here are a few that came to my mind.  Thoughts?

7 Sources of Innovation
Examples
1.      The unexpected (success, failure, or outside event)
Many historical medical discoveries (for example penicillin).  Another common example is the Post-It note.
2.      The incongruity – between the reality as it actually is & reality as it is assumed
Southwest Airlines,  Apple Computers
3.      Innovation based on process need
Self check-out lines at the grocery store
4.      Changes in industry structure or market structure that catches everyone unaware
The shift to mobile EVERYTHING (banking, mail, shopping, etc).
5.      Demographics
As the baby boomers began to age 55+ neighborhoods that are not assisted living facilities are increasing rapidly
6.      Changes in perception, mood, meaning
As people are become more health conscious and active clothing companies are developing new clothing lines that  better suited for activities such as running and yoga – and are charging much higher prices and getting them!
7.      New knowledge, both scientific & unscientific
There are so many – iPhone, Skype, FastLane, DVR to name a few.

Last Name

Hi Professor - I know you asked during last week's lecture but just to confuse everyone a little more my Google account was set up before I got married so my comments etc.  Say Chelsey Fontaine.  Just to clarify my new last name is Elliott.  Thanks!

Google SWOT Analysis

 My first Blog post for ETR500 is to give a SWOT analysis for Google.  Here are some general thoughts on their Strengths, Weaknesses, Opportunities, Threats and how these can be built upon to take advantage of their Strengths and Opportunities while minimizing their Weaknesses and Threats.  Some of the things mentioned in the table below may be considered obvious or generic but for the purposes of this review important not to ignore.  Please share your thoughts! 
Google SWOT Analysis